Please make sure you’ve followed all the instructions above before you call. If your speed test is lower than expected, please get in touch and we’ll be happy to help. The speed test results are often unique to the device you are using, so you may find slight differences between different devices. If possible, make sure you’re wired in using an Ethernet (CAT5e or above) cable, as Wi-Fi speeds are often slower, so this won’t provide an accurate test of your internet connection speed at all. Once completed, you will be provided with the ping, download speed and upload speed results (similar to the screenshot shown below*).The app will now complete a speed test from the device you are using. You can complete this on any internet-connected device. The results are more accurate if you download the speedtest app, rather than using a browser.Close all open programs and applications on your device, including any VPN software, and make sure you’re the only one using your broadband connection.
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